Privacy Policy

By agreeing to our Privacy Policy, we may collect, store, retain, parse and process: "Personal Data" meaning information that identifies you as an individual, such as your name, user name, title, postal address (including billing and shipping addresses), telephone number (including home and mobile phone numbers), email address, ip address, company you work for and their address, credit and debit card number, avatar picture, country of residence, signature, and non-personally identifiable data ("Other Data"), meaning any information that does not reveal your specific identity, such as: browser and device information, license ID and type, operating system and uptime, app version and bundle ID, language used, server log file information, the name of your host or the domain name of the website that referred you to ours, app usage data, site data, demographic information, information collected through cookies, anonymous app usage data and other information provided by you.

At activation of the app as a technical requirement to run the service we collect the following Other Data: model and version of the device used, device ID, name, model, license ID and type, operating system version and uptime, app version and Bundle ID, language used, product development support.

In order to improve our products, we collect non-personal behavioral framework events such (for example in Falcon Mx app, when a user adds a study or views a study type). The purpose of such information is for us to gauge the frequency of use so that we can help prioritize development improvements. We use Google Firebase to collect and store the information. As we only use this data for statistical analysis and development improvement, we do not combine it with other data or information.

Traffic Analysis. For traffic analysis purposes, we collect our website visitors' Other Data of mouse activity coordinates and their IP address. For collecting this information, we may use cookies and similar technology like pixel tags. As we only use this data for statistical analysis, marketing and website improvement, we do not combine it with other data or information.

We also collect website visitors' Other Data via the Google Analytics platform provided by Google, Inc., a US-based company, for purposes of analyzing and interpreting how our visitors interact with our website. We track data such as what pages a visitor has viewed, whether a prospective customer has started one of our contact forms, whether a prospective customer has completed one of our contact forms and segmenting this data out depending on which of our various platforms such prospective customer is interested in. Further, with Google Analytics User-ID, we also track a unique per device random ID assigned through the service to visitors. All of this data is anonymized so that we have no way of determining the exact source of the data. Google may disclose this data to third parties if this is required by law or if third parties process this data on behalf of Google. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, if you decline cookies, you may not be able to use the full functionality of our website. By using our website, you agree to the processing of collected data in the manner and for the reasons described above.

We also use Google Firebase Analytics on this website to collect and store aggregated information about visits and page interactions. Firebase Analytics helps us understand how the website is used so that we can improve content, navigation and overall website performance. Analytics is enabled by default when you first visit the website and may use cookies or similar browser technologies to support that analysis.

We also collect website visitors' Personal Data and Other Data via Intercom, Inc, a US-based company, interactive customer communication service for purposes of analyzing and interpreting how visitors interact with our website. Some of the data collected are the pages visited by a prospective customer and a prospective customer's email address if a customer communication is initiated by the prospective customer. Intercom also assigns a random unique user ID to every visitor that accesses a page with the service activated on it. For more information about the data collected by the service, please visit www.intercom.com/privacy.

For the purpose of providing support for our applications and our web service we collect and store your email address as well as any additional information that is included in support requests. As a means to properly deal with incoming support requests, we may need to use the submitted information (email address) to contact you in order to gain further information, if necessary.

We may collect Personal Data and Other Data you provide us with or which we obtain from your device or activities by using our Services, e.g. through our website, subscribing to our mailing lists, contacting our customer service and other sources like social media platforms.

To optimize your experience while you are using our Services, we collect data by using cookies. We use cookies to automatically collect certain Other Data such as the browser and device you are using, the hostname, the website that has referred you to us, language, settings, etc. Cookies are small text files that are stored on your browser or device. They are used in various ways, e.g. to analyze users' behavior on a website or for personalization reasons based on the user's preferences.

We also use one strictly necessary cookie to remember the analytics preference you save in our cookie preferences banner. This cookie stores whether analytics is enabled or disabled on your browser so that your choice can be applied on future visits for up to one year.

In the section above, we have explained which tools we use exactly and how you can either delete them if they are already placed on your computer or decline their use. However, you might not be able to use some features of our Services properly if you decide to block or delete cookies.

For further information about the purpose and extent of data usage and processing related to Google Firebase Analytics on our website, please review:

• policies.google.com/privacy

We use this information to understand website usage, improve website performance, and enhance our Services.

With licensing the iCat SDK, we store the email address submitted to us. We may use it to send you important notifications regarding the Service and its use. In addition, we connect your email address with the information we collected at activation of the app for support purposes. You agree that with registration to the Service, we may store that email address connected with the information referred to above in our systems in order to serve important notifications regarding the Service and its use and for support purposes.

If a document is uploaded to an iCat service, we additionally store your IP-address for technical reasons. Moreover, the document you upload gets publicly available. Therefore, we are not able to guarantee confidentiality of any information contained in these documents. Hence, please consider carefully what you upload. On the basis of this information, you consent to public availability of the information you upload to iCat web services.

We store your Personal Information with adequate protection. Our servers, on which we store this information, are located within the European Economic Area (EEA). We generally do not store your Personal Information longer than absolutely necessary to provide the Service to you. At termination of the Service towards you we will delete any Personal Information we collected from you without undue delay, unless further storage is required for a valid purpose. An encrypted storage of your Personal Information in our back-up system might be necessary for technical reasons for a period of 6 months from the termination of the Service.

We limit the collection of Personal Data and Other Data to the amount required to review, analyze, adapt and improve quality of our Services, products, advertising, customer support, fraud fighting, testing and calibration of our Services, for verification of your eligibility and credit report and to inform you about changes and news to our Services.

All Personal Data collected will only be processed by our employees to the extent needed except otherwise explained in this Privacy Policy. Personal Data will not be disclosed to third parties unless it is necessary for execution of your order, in particular for delivery of products or services by logistic partners, for investigating your credit status and the handling of payments, if you have granted us permission to do so or if the disclosure is permitted by law. By handling of payments, we use and protect your data with respect to and in compliance with the PCI DSS 3.1 standards by the PCI Security Standards Council.

In case we buy or sell any business or asset, we may disclose Personal Data to the prospective seller or buyer of such business or assets. Further we may disclose Personal Data to third parties, if we or substantially all of our assets are acquired by a third party and Personal Data will be one of the transferred assets.

We may process and disclose Personal Data in order to comply with any legal obligation, to enforce or apply any contract with you, to protect our legitimate business rights, property, or safety of our employees, customers, or others.

We may combine Personal Data and Other Data we collect with additional data from other sources. We may share Personal Data and Other Data to advisors, advertisers and investors, for the purpose of conducting general business analysis or other business purposes.

If you subscribe to one of our mailing lists, we will use your email address, name, title and certain Other Data, for providing you with news about our Services. We use this data to keep you up to date about our product development, launch of new products, blog updates and conferences we attend. You may unsubscribe from our mailing lists by clicking the unsubscribe button in each email or in your profile settings.

We will only use your data legally. If you believe that we are not using your data in a legal way or wish to inquire about your rights regarding your data, you may do so by sending us an email at info@icat.solutions.

Emails delivered to our email addresses are stored on servers of inmotionhosting.com, a US-based company. inmotionhosting.com has bound itself to comply with the Safe Harbor Principles and, therefore, has obliged itself to comply with data protection principles similar to those governing within the EEA. However, according to its own policies, inmotionhosting.com may store Personal Information on servers of companies or in countries which do not guarantee an adequate level of data protection. Based on this information, when sending a message to the email address named above you consent to the disclosure of the Personal Information contained therein to Google, Inc.

We will store your data as long as it is required for our business purposes respectively as it is required by law, e.g. for tax and accounting reasons and HIPAA compliance reasons.

iCat is a UK limited liability company with registered office at The Union Building, 51-59 Rose Lane, Norwich, NR1 1BY, registered with the UK Companies House reg. #08680808. You may request information about your data processed by us. Furthermore, you have the right to have your stored data corrected or deleted, if data is incorrect or has been processed contrary to the provisions of the Data Protection Act.

Kindly note that we require proof of your identity before we may answer your request. Please send your request by email info@icat.solutions or by postal mail to iCat Solutions Ltd, The Union Building, 51-59 Rose Lane, Norwich, NR1 1BY, UK.

In accordance with the UK Data Protection Act we will take appropriate security measures to ensure that your Personal Data will not be processed illegally, changed or deleted, duplicated, used by unauthorized third parties and will be prevented from accidental loss or damage. We will implement processes that guarantee the safety of your personal data from the time it is collected until the time it is deleted.

If you are 14 years old or younger, we will need your parents' or legal guardian's consent before you submit data via our Services. It is not allowed to submit data without such consent. If we receive any such data, we will stop processing this data as soon as we are informed.

We may change this Privacy Policy at any time. All changes will be published on this site. Any changes to this Privacy Policy will become effective when we publish the revised Privacy Policy on our website. Your use of our website following these changes means that you accept the revised Privacy Policy. Therefore, we ask you to review our Privacy Policy from time to time.

You may inquire as to your data subject rights, revoke your consent to this Privacy Policy as well as other rights such as the processing of your Personal Data in the future at any time by sending an email to info@icat.solutions.